
FAQ
Got questions?
Straight answers about heating, battery, cleaning, shipping and our 60 Day Money Back Guarantee.
Questions, answered
How does it work?
A built-in rechargeable battery gently heats your meal. Press start or set the timer and it's hot when you're ready. No outlets or microwave needed.
How long does it take to heat food?
Most meals heat in around 20–30 minutes, depending on how much food you’ve packed. You can also use the timer feature to slowly warm your meal over time so it’s perfectly hot when you’re ready to eat.
How long does the battery last?
When fully charged, the battery can power 2–3 heating cycles, which is more than enough for a full workday. It recharges easily with the included USB-C cable, whether at home, in your vehicle, or with a portable power bank.
What's new in the 1.35L?
A bigger, longer-lasting battery, a built-in power bank and 35% more room inside. Same compact size. Higher quality all round.
What's in the box?
1.35L heated lunch box, 1.35L stainless steel container, USB-C charger, fork & spoon, FREE insulated carry bag and instruction manual.
Is it safe to use while traveling or on job sites?
Yes. The Explorer Essentials lunch box is designed to be durable, portable, and leak-resistant, making it ideal for worksites, road trips, travel, or daily commuting.
Easy to clean?
Yes. The stainless steel container comes out and goes in the dishwasher. Wipe the outside down and you're done.
How long does delivery take?
Shipping is free worldwide. Your estimated delivery window is shown on each product page and again at checkout. Full details are in our Shipping Policy.
How do bundle options work?
Pick 1, 2 or 3 units. Every unit is at the current sale price and shipping is free. The total you see in the cart is what you pay at checkout.
What if I don't love it?
You're covered by our 60 Day Money Back Guarantee. Email support@exploreressentialsofficial.com within 60 days of receiving your order for a full refund.
- 60-day money-back guarantee
- Free shipping worldwide
- Proudly NZ owned
60 Day Money Back Guarantee
At Explorer Essentials, we’re committed to making sure you love your purchase. That’s why we offer a 60 day money back guarantee. Simply email our support team at support@exploreressentialsofficial.com within 60 days of receiving your order for a full refund. Your satisfaction is our priority.
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